Can I get a refund on Marqly?

Marqly handles refund requests case by case — email support@marqly.com with your account email and the reason, and a human will review it. There’s no published automatic refund window. The free plan needs no card and has no time limit, so you can evaluate Marqly properly before any money changes hands — most people never need to ask for a refund in the first place.

Use the free plan first

The honest advice: don’t pay until you’ve used the free plan. It requires no card and has no time limit, so you can save real bookmarks, file them into boards and search by keyword for as long as you like before touching Pro. Marqly no longer offers a free trial of Pro, so the AI features — semantic search, Ask and the chat features — are billed from the moment you upgrade, and you can cancel anytime. What happens if you cancel is covered in what happens when I cancel Pro.

How to request a refund

Email support@marqly.com and include:

• The email address on your Marqly account
• The date and amount of the charge
• A short note on why you’re asking

Requests are reviewed individually. Charged right after forgetting to cancel? Hit a bug that blocked you from using what you paid for? Say so — context helps. What we won’t do is promise a blanket “no-questions-asked X-day guarantee” here that isn’t backed by the terms.

Avoiding the situation entirely

Two practical tips. First, if you’re unsure about a full year, start with the $9 monthly plan and switch to annual later — the pricing breakdown shows the difference. Second, if you’ve decided to leave, cancel your subscription before the next renewal date; you keep Pro access until the period ends either way, so there’s no reason to wait.